Website service terms

1. What we will build together

William Birkett provides WebsitesByWillie services from Connecticut and Florida. Willie builds the website for you. You do not need to learn a website builder.

First, tell me about your business and share any wording, logo or photos you have permission to use. It is fine if something is missing. Calls are optional for Starter and Business. Custom work starts with a discussion and written quote. Before work begins, we put the pages, wording and features, what is not included, who does what, timing and payment details in writing.

• Starter — $199: one page and two rounds of changes.
• Business — $399: four–five pages and four rounds of changes.
• Custom: pages, features, included changes, price and payment stages set out in your written quote.

Help writing your website, creating a logo or images, or adding other features must be clearly included or priced separately. The written agreement will list any taxes and outside service costs that apply. Asking about a website does not buy anything or create a charge.

AI and automation services have their own written agreement covering the work, payments, changes and support. These website-package terms do not automatically apply to them.

2. Payments follow the agreed work

For Starter and Business, you pay half before building and half before delivery. Payment begins after we review your business details and agree in writing what we will build.

You pay the balance after you approve the specific finished version and before I send the final files. Custom payments follow your written quote. Putting the website online needs your separate permission and the remaining checks.

3. Reviewing your website and asking for changes

Willie builds, tests and personally checks a private preview for you to review. Each round means one combined list of changes to the work we agreed. Starter includes two rounds; Business includes four. Custom includes the rounds in your written quote.

Fixing something that does not work as agreed is handled separately from changes you would prefer. Extra pages, features or other work are discussed and priced before you approve them. You are not automatically charged for a change you have not approved.

Your approval applies to the specific finished version you reviewed. It does not automatically cover a later rebuild or give permission to put the website online.

4. If you need to cancel

Before work starts, the written agreement sets a fixed amount for each agreed stage and explains when that amount is earned. We also agree in advance how a partly finished stage would be handled. You can review these amounts before deciding to go ahead.

Send cancellation requests to willie@websitesbywillie.com. We confirm your request and provide a breakdown of what you paid, the agreed work completed and any outside costs you clearly approved that cannot be recovered and may legally be kept.

Paying a deposit does not automatically mean it has been earned or cannot be refunded. We do not add an hourly rate afterward or charge for work you did not approve. Payments that have not been earned are refunded under the agreement and legal requirements, through the payment method used where appropriate. Your legal rights always come first.

5. Getting your files and putting the website online

You receive the agreed website files after you approve the specific finished version and make the agreed final payment. Original materials you provide remain yours. Images, fonts or other materials from outside sources keep their own usage rules. The written agreement explains file delivery, usage rules and account access.

Hosting is the service that keeps a website online. You can own the hosting account yourself or arrange for Willie to manage it. Your domain is the website address, such as yourbusiness.com, and should be registered in your name. Before you agree, we confirm who handles hosting, address registration and renewal, outside services and ongoing help, including their separate costs.

A contact form is an optional extra to agree on. We need to confirm the form service, where messages go, spam protection, testing and who looks after it. A simulated test does not prove that a real message reaches your inbox.

Sending your files, changing hosting and putting the website online are separate steps. Paying or approving the design does not give permission for the website to go live.

6. Corrections after delivery

For 30 days after delivery, I correct problems where the website does not work as agreed. After that, help is priced as needed. New wording, images, pages or features are priced separately before paid work begins.

Report a problem to willie@websitesbywillie.com. Tell me which page is affected, what happened and what you expected. We compare it with the approved version and written agreement.

No monthly plan, automatic subscription or ongoing charge is included. This does not promise unlimited changes, a guaranteed response time or that an outside service will always be available. Your legal rights are preserved.

7. Questions before you begin

Ask if anything is unclear. You will receive the details of your own project in writing before work or payment begins. You will also review and approve the specific finished version before delivery.

Questions, cancellations, website problems and privacy requests go to willie@websitesbywillie.com.